Mark Gritter (markgritter) wrote,
Mark Gritter
markgritter

My insurance company decided I was too low on stress

Anthem Blue Cross has already made it perfectly clear that they don't pay any attention to messages in their electronic message center. After a request sat there for a week, I emailed them. Three days later they answered a month-old query instead. They also have been dragging their feet on crediting my deductible for the first part of the year (Tintri switched insurers in October.) But, hey, those are both par for the course for an insurance company.

Today I got a "Claims Information Request" form, in a hand-addressed envelope, which had none of the items checked or any information filled in except my name, address, and member ID. It looks like something they should have sent a provider instead. I called (having learned my lesson above about electronic communication) and, as expected, the call center worker had no idea what the heck this was, and said that there weren't any rejected claims.

I am puzzled at what process could have resulted in this behavior--- perhaps the person who should fill out the form is not the same person that addresses them and puts them in the mail?
Tags: insurance, rant
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