+: Enterprise gave me a Prius for $5 extra.
+: Budget promises a reimbursement after charging me $544/week on what was supposed to be a $195/week rental (**) without me having to throw a fit.
-: Taking 50-seat CRJ into Salt Lake City and getting thrown around by turbulence.
+: First-class upgrade on SLC-MSP flight. Declined dinner but plenty of room to work on laptop.
+: Free Wi-Fi at both SJC and SLC.
-: Delta's in-seat entertainment system easy to crash, by trying to start a game or use CD playlist. (Seriously, did somebody not test on the real hardware, or what? Completely amateurish.)
+: Greatly amused watching Linux boot up on said in-seat entertainment system. Even included a Tux logo.
+: Good sound quality and selection for on-demand CDs.
-: Landed at MSP, taxied, sat for 50 minutes waiting for gap in thunderstorm so that ground crew could come outside and we could pull into gate.
** The Budget story in bullet form:
(1) Reserve car at $195/week on Budget's web site
(2) Receive confimation email quoting confirmed price of "$0 USD."
(3) Get charges for $544/week at checkin
(4) Send email, wait two weeks
(5) Call, on hold 10 minutes, get case number assigned.
(6) Fax printout of page showing $195 price, and email showing $0 confirmation.
(7) Ignore snotty response to email in step #4 stating "There is little chance that you would get that specific vehicle for that price." Here's a clue: anytime you send me a confirmation email that says you'll charge me $0, something has gone wrong on your end.
(8) Call again, on hold 10 minutes, worker says my requested reimbursement is more than she can approve, promises 24-48 hour callback after supervisor takes a look at it.
(9) Call from customer service agent says they will reimburse.